1. Who this is between
These Terms are an agreement between you (the customer) and InvoicePass Holdings Inc., an Ontario corporation operating from Toronto, Canada. By creating an account, sending mail to an InvoicePass-hosted address, or calling the API, you agree to these Terms.
2. The service
InvoicePass ingests inbound invoice mail, deduplicates, signs, and forwards receipts to your destination of record. Specific endpoints, SDKs, and limits are documented at /docs. We may add features without notice. We will give you at least 60 days' notice before deprecating any production endpoint you depend on.
3. Your account
- You are responsible for everything that happens on your account.
- Don't share credentials. If you suspect a compromise, write [email protected] immediately.
- You must be at least 18 and authorized to bind the organization on whose behalf you sign up.
4. Acceptable use
You may not, and you may not let anyone else:
- Use InvoicePass to send unsolicited bulk mail or to facilitate fraud.
- Probe, scan, or test the vulnerability of the service without prior written authorization (see our security page for the bug bounty).
- Reverse-engineer the service, except to the extent that local law expressly permits it.
- Resell, rent, or sublicense the service without a written agreement.
- Upload content that is unlawful, infringing, or that you do not have the right to process under your own contracts with your customers.
5. Pricing and billing
Plans, included volume, and overage rates are listed at /#pricing. Subscriptions are billed monthly or annually in advance. Overages are billed in arrears. All fees are in USD and exclusive of taxes. Late invoices accrue interest at 1.0% per month or the maximum rate permitted by law, whichever is lower.
You can cancel any time from the dashboard. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial periods, but if something goes sideways, write [email protected] — we are reasonable people.
6. Service level (SLA)
For paid plans, we target 99.9% monthly uptime on the SMTP ingress and HTTP API endpoints. If we miss it, we credit your next invoice on a sliding scale:
| Monthly uptime | Service credit |
|---|---|
| < 99.9% and ≥ 99.0% | 10% of monthly fee |
| < 99.0% and ≥ 95.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Service credits are your sole remedy for missed uptime targets.
7. Your data, our boundaries
You own your data. We process it on your behalf under the Data Processing Agreement. We do not train models on your payloads. Aggregated, anonymized metrics (counts, error rates, throughput) may be used to operate and improve the service.
8. Intellectual property
InvoicePass, the name, the logo, and the protocol specification are ours. You get a non-exclusive, non-transferable, worldwide license to use the service for the duration of your subscription. Feedback you send us, we can use freely without obligation.
9. Confidentiality
Each side will protect the other's non-public information with the same care it uses for its own (and not less than reasonable care). Confidential information does not include anything that becomes public through no fault of the receiving party.
10. Warranties and disclaimers
The service is provided "as is". We make no warranty of merchantability, fitness for a particular purpose, or non-infringement, except where local law forbids excluding them.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Total aggregate liability for any claim arising out of or related to the Terms is capped at the fees you paid us in the 12 months before the claim arose.
12. Indemnification
You will defend us against third-party claims that your data, or your use of the service in breach of these Terms, infringes their rights or violates the law. We will defend you against third-party claims that our service, used as designed, infringes their IP rights.
13. Termination
Either side may terminate for material breach the other side does not fix within 30 days of notice. We may suspend the service immediately if your use creates a security or legal risk. On termination, you have 30 days to export your data via /data-export.
14. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Disputes go to the courts located in Toronto, Ontario, and both sides consent to that jurisdiction.
15. Changes
We may update these Terms. Material changes get at least 30 days' notice via email. Continued use after the effective date counts as acceptance.
16. Contact
Questions? [email protected]. Mailing address available on request.